Privacy Policy

1 Information We Collect

When you place an order, contact us, or otherwise use our website, we may receive information needed to provide our services.

• Your name
• Phone number
• Email address
• Delivery and billing information
• Order and product details
• Information you voluntarily provide when contacting us

2 How We Use Your Information

Information provided to us may be used for purposes such as:

• Processing and fulfilling your orders
• Arranging delivery of your purchases
• Contacting you about your order
• Responding to questions, requests, or customer support messages
• Managing and improving our website and services
• Preventing misuse, fraud, or unauthorized activity

3 Payment Information

Payments may be processed through the payment method or provider made available at checkout. We use payment information only as reasonably necessary to process and confirm your order.

Please do not send complete card numbers, passwords, PINs, or other sensitive payment credentials to us through email, WhatsApp, or other direct messages.

4 Sharing Your Information

We do not sell your personal information. Information may be shared with service providers when reasonably necessary to operate our business and complete your order, such as delivery, payment, hosting, website, or technical service providers.

5 Order & Delivery Information

To deliver your order, we may need to provide relevant customer information to the delivery or logistics service handling your shipment.

We aim to share only the information reasonably necessary for the order or service being provided.

6 Cookies & Website Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, improve performance, and understand how visitors use the website.

Some cookies may be placed by third-party services used by the website. Your browser may provide options for managing or blocking cookies.

7 Third-Party Services

Our website may rely on third-party services such as hosting, payment processing, delivery, analytics, security, or other technical services. These services may process information according to their own privacy policies and applicable terms.

8 Data Security

We take reasonable steps to protect information handled through our website and business operations. However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9 How Long We Keep Information

We may retain information for as long as reasonably necessary for order fulfilment, customer support, business records, legal obligations, dispute resolution, or other legitimate business purposes.

10 Your Choices

If you have questions about personal information associated with your orders or interactions with Velorafuzz, you can contact us using the details provided below.

11 Children’s Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate involvement of a parent or guardian.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or applicable requirements. The updated version will be published on this page with a revised date.